Privacy Policy

1. Introduction

At SwanWatch.io, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sentiment analysis and alert service. Please read this privacy policy carefully. By using SwanWatch.io, you consent to the data practices described in this statement.

2. Information We Collect

3. How We Use Your Information

• To provide and maintain our service
• To send critical alerts about monitored platforms
• To process your subscription payments
• To communicate service updates and marketing information
• To improve and optimize our service
• To prevent fraud and enhance security

4. Data Storage and Security

We use industry-standard security measures to protect your data, including encryption, secure socket layer technology (SSL), and regular security assessments. Your data is stored securely on servers located in the European Union or North America.

While we implement stringent security measures, no method of electronic storage is 100% secure. We cannot guarantee absolute security but commit to notify users promptly of any breach.

5. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as required by law. When you delete your account, we will delete or anonymize your data within 30 days, except where we are legally required to maintain certain records.

6. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

7. Third-Party Services

We use third-party services for specific functions, including payment processing and email delivery. These services have access to your information only to perform specific tasks and are obligated to protect your data.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. You can control cookie settings through your browser preferences. For more information, please refer to our Cookie Policy.

9. Advertising and Analytics

We may use various tracking technologies and analytics tools to improve our service and provide personalized advertising, this could include:

• Advertising cookies and pixels (including but not limited to Google Ads, Facebook Pixel, LinkedIn Pixel)
• Analytics tools (such as Google Analytics, Mixpanel, or similar services)
• Retargeting/remarketing technologies
• Cross-site tracking technologies

These technologies help us understand user behavior, optimize our service, and deliver targeted advertisements. By using our service, you consent to the use of these tracking technologies. You can opt out of personalized advertising by adjusting your browser settings or using available opt-out tools.

We partner with Matomo Cloud to capture how you use and interact with our website through privacy-focused analytics, including page visits, user journeys, and interaction events to improve our products/services. Website usage data is collected using cookies and other tracking technologies to analyze the popularity of products/services and online activity. We use this information for site optimization, user experience improvements, and service enhancements. Matomo Cloud is configured to respect user privacy choices and comply with GDPR. For more information about how Matomo collects and processes data, visit the Matomo Privacy Policy.

10. Disclaimer of Liability

SwanWatch.io provides sentiment analysis and alerts as an informational tool only. We make no guarantees about the accuracy, timeliness, or completeness of our alerts. Users acknowledge that:

• Our service should not be the sole basis for financial decisions
• We are not responsible for any financial losses or damages
• Market conditions and platform stability can change rapidly
• Alert delivery times may vary and are not guaranteed
• Technical issues may affect service availability

11. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

13. Contact Information

For any questions about this Privacy Policy or our data practices, please contact us: [email protected]